bg252 Privacy Policy

bg252 is an online betting and gaming platform accessible at https://bg252.io, operated by the bg252 brand and its associated entities (referred to throughout this Privacy Policy as "bg252", "we", "us", or "our"). The bg252 Platform offers cricket sportsbook betting, live casino, slots, fishing games, and related entertainment services to players located in Bangladesh.

For the purposes of this Privacy Policy, bg252 acts as the data controller in respect of all personal data collected from players and visitors to the Platform. This means bg252 determines the purposes and means by which personal data is processed. Where bg252 engages third-party service providers who process data on its behalf, those parties act as data processors under bg252's instruction.

If you have any questions about this Privacy Policy or how bg252 handles your personal data, please contact us at [email protected]. All data-related enquiries will be acknowledged within 5 business days and resolved within 30 calendar days.

bg252 collects the following categories of personal data from players and visitors:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (for 21+ age verification)
• Residential address in Bangladesh
• Nationality
• Username chosen during registration

2.2 Contact Data

• Email address
• Mobile phone number (used for OTP verification and account notifications)

2.3 Identity Verification (KYC) Documents

• Scanned copy or photograph of your National Identity Card (NID), passport, or birth certificate
• Proof of address document such as a recent utility bill or bank statement
• Selfie photograph where enhanced identity verification is required

2.4 Financial & Transaction Data

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in Bangladeshi Taka (৳ BDT)
• Account Balance history for anti-money-laundering (AML) compliance purposes

2.5 Betting & Gaming Activity Data

• Bet history, game session logs, and wagering patterns
• Game preferences and product usage statistics
• Bonus credit activity and wagering requirement progression
• Responsible Gaming tool settings (deposit limits, session limits, self-exclusion status)

2.6 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Session duration, page views, and click-path data
• Referral source (how you arrived at the bg252 Platform)

2.7 Communications Data

• Records of customer support conversations via live chat and email
• Feedback, complaints, and dispute records
• Marketing preference settings and opt-in/opt-out history

bg252 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey.
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the bg252 Platform. This includes technical data about your device and session behaviour.
• From identity verification partners — third-party KYC service providers may return verification results and risk scores to bg252 based on the documents you submit.
• From payment processors — transaction status updates and fraud signals are communicated to bg252 by payment partners including bKash, Nagad, Rocket, Upay, and bank transfer intermediaries.
• From game providers — game session data, round outcomes, and RTP logs are shared by certified providers such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming to support dispute resolution and fair-play auditing.

bg252 processes your personal data on the following legal bases:

Where bg252 relies on your consent as the legal basis (e.g., for marketing emails or SMS), you may withdraw that consent at any time by contacting support or updating your Account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bg252 uses the personal data it collects for the following specific purposes:

• To create and manage your bg252 Account and verify your eligibility to register and play.
• To verify your identity and age (21+) in compliance with our KYC obligations before enabling real-money functionality.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer in ৳ BDT.
• To detect, investigate, and prevent fraudulent transactions, multi-account abuse, and money laundering.
• To settle bets and game rounds correctly and to resolve any disputes regarding bet outcomes.
• To operate Responsible Gaming tools including deposit limits, session limits, and self-exclusion on request.
• To provide customer support and respond to your enquiries, complaints, and feedback.
• To send you account notifications such as deposit confirmations, password reset emails, and security alerts.
• To send you promotional offers and bonus notifications where you have opted in to marketing communications.
• To analyse Platform usage patterns and improve the quality, security, and performance of our services.
• To comply with applicable laws and to cooperate with regulatory or law enforcement requests where legally required.

bg252 does not sell, rent, or trade your personal data. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• KYC and identity verification providers — to verify the authenticity of identity documents and confirm player age and address details.
• Payment service providers — including bKash, Nagad, Rocket, Upay, and bank transfer intermediaries, to process deposits and withdrawals securely.
• Game content providers — including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming, to deliver game content and resolve any game-related disputes.
• IT infrastructure and hosting providers — to store Platform data securely on servers that meet industry-standard security requirements.
• Fraud prevention and AML screening services — to detect suspicious activity and comply with financial crime prevention obligations.
• Legal and regulatory authorities — where bg252 is required by law or a lawful regulatory order to disclose personal data. bg252 will notify affected players of such disclosures where legally permissible.
• Professional advisers — including lawyers, auditors, and accountants, where strictly necessary and subject to confidentiality obligations.

All third-party data processors engaged by bg252 are required to enter into binding data-processing agreements that obligate them to process player data solely on bg252's instructions, maintain appropriate security measures, and not disclose data to further parties without authorisation.

bg252 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by your browser when you visit our website. Cookies allow bg252 to recognise your device, maintain your session state, and gather anonymised analytics data.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential to enable core Platform functionality such as maintaining your logged-in session, remembering your language preference, and preventing cross-site request forgery attacks. These cookies cannot be disabled.
• Performance & Analytics Cookies: Collect anonymised data about how visitors use the Platform — which pages are visited most, average session duration, and navigation paths. This data helps bg252 improve the Platform experience.
• Functional Cookies: Remember your preferences such as deposit method defaults and Responsible Gaming settings to personalise your experience on return visits.
• Marketing Cookies (opt-in only): Used only where you have consented to receive personalised promotional content based on your browsing activity. These cookies are disabled by default.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the Platform. For a full list of cookies in use, please contact [email protected].

bg252 retains personal data for the following periods, after which data is securely deleted or permanently anonymised:

Where bg252 is required by law to retain data beyond the periods set out above, the longer statutory period will apply. Where you request deletion of your data and a legal retention obligation exists, bg252 will restrict active processing of that data to the minimum necessary to satisfy the legal obligation.

As a player on the bg252 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". bg252 will respond within 30 calendar days.

bg252 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bg252 servers.
• Encrypted storage of sensitive personal data fields, including passwords (hashed with bcrypt) and payment reference data.
• Role-based access controls limiting bg252 staff access to personal data on a strict need-to-know basis, with full access logging.
• Two-factor authentication (2FA) available to players for Account login, and mandatory for all bg252 staff accessing internal systems.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Intrusion detection and monitoring on all Platform infrastructure, with 24/7 alert response procedures.
• Data breach response plan — in the event of a data breach affecting your personal data, bg252 will notify affected players without undue delay and take all necessary remediation steps.

While bg252 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bg252 Account and to enable OTP or 2FA verification features where available.

The bg252 Platform is strictly for individuals aged 21 and above. bg252 does not knowingly collect personal data from any person under the age of 21. Registration by minors is prohibited and constitutes a breach of the bg252 Terms and Conditions.

If bg252 becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under 21, that Account will be immediately suspended, all associated data will be deleted (subject to any AML-related legal obligation to retain transaction records), and any Balance will be handled in accordance with applicable legal requirements.

If you believe a minor has registered an Account on the bg252 Platform, please notify us immediately at [email protected]. bg252 takes the protection of minors extremely seriously and will act promptly on any such report.

The bg252 Platform does not contain links to external third-party websites for navigational or promotional purposes. All navigation on the Platform remains within the bg252 domain at https://bg252.io. Accordingly, this section serves primarily as a general notice that bg252's Privacy Policy applies exclusively to data collected and processed by bg252 within the Platform.

Where bg252 integrates third-party game content from providers such as Evolution Gaming, Pragmatic Play, Spribe, and Microgaming, those games are delivered within the bg252 Platform environment. The game providers process limited technical and game-session data under their own privacy frameworks. bg252 selects providers whose data practices are consistent with the standards described in this Privacy Policy.

bg252 may update this Privacy Policy from time to time to reflect changes in data practices, applicable law, or Platform services. When material changes are made, bg252 will notify registered players by email to the address held on file, or by displaying a prominent notice on the Platform, no fewer than 7 days before the updated Policy takes effect.

The date at the top of this Privacy Policy indicates when it was last reviewed and updated. We encourage you to review this Policy periodically to stay informed about how bg252 protects your personal data. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy was last updated in January 2026.

For any questions, concerns, or requests relating to this Privacy Policy or the way bg252 handles your personal data, please contact the bg252 Data Support team using the details below. All communications must be in English and should include your registered Account username or email address for identification purposes.

You may also reach bg252's support team via the 24/7 live chat feature available on the Platform. Live chat agents can assist with general privacy questions and escalate formal data rights requests to the appropriate team. Support is available around the clock in Bangladesh Standard Time (BST, UTC+6).